Crypto FAQ
Unlock actionable crypto insights and drive growth with our AI analytics. Make data-driven decisions to achieve exceptional results.
Your security comes first. At Sunforge Tradeviax, we use bank‑grade encryption, two‑factor authentication (2FA), and cold storage to safeguard your digital assets. We comply with stringent financial regulations in Singapore and undergo regular independent audits. Funds are insured against unauthorised access, so you can use our trading platform with confidence.
- Step-by-step guides with 24/7 support
- Practise risk-free with a demo account using virtual funds
- Automated tools that take care of the heavy lifting for you
- Start with as little as and build your skills as you trade.
In most regions, withdrawals to bank cards are processed within 1–3 business days. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Actual processing times may vary based on your bank and account verification status.
We generate revenue from premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden charges — you’ll always see the exact transaction amount before you confirm.
Yes, Sunforge Tradeviax is available in most countries worldwide (98+ and growing). Select your country during registration to confirm availability and view localised payment options. Our trading platform complies with all local regulations to keep your trading safe and compliant.
- AI-powered recommendations - Receive personalised coin suggestions aligned with your risk profile
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals – Real-time buy and sell alerts for leading cryptocurrencies
Our support team is available 24/7 through live chat or by email at info@sunforgetradeviax.com. For urgent enquiries, the average response time is under 15 minutes.
-
Licensed Service
- Registered with FinCEN, the FCA, and CySEC
- Regular audits by independent third-party firms
-
Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country’s regulations
- KYC verification is required where mandated by applicable regulations.
-
Your Funds Are Secure
- Bank-grade security (just like your online banking)
- 95% of assets are held in offline cold storage
-
Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT - 0% fee)
- PayPal (instant processing)
-
Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT - 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For all enquiries, please contact our partner broker directly. If you don’t yet have an account with a verified brokerage partner, let us know and we’ll help you get started. If you encounter any issues with your trading partner’s support or trading platform, reach out to us and we’ll work to resolve them.
Support Hours
Our customer support team is available 24/7. On the rare occasion immediate assistance isn’t available, please be assured our specialists will respond to your request as quickly as possible.
